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Frequently Asked Questions
FAQs
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Standard Delivery: All orders are dispatched within one business day, and are delivered via Royal Mail within 2-4 business days.
For example, if you placed an order on Monday, you will receive your order by Saturday.
Express Delivery: All orders are dispatched within one business day, and are delivered via Royal Mail the next day.
For example, if you placed an order on Monday afternoon, you will receive your order by Wednesday.
UK deliveries may be made any time between 8:00am and 9:00pm. Please try to ensure that there is access to the delivery property during this window. However, if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
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For orders of any size:
Standard Delivery: £1.99.
Express Delivery: £2.50.
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• All items must be returned within 14 days of receipt.
• Ensure all items are returned in their original packaging.
• All tags and security seals must be attached and intact due to hygiene reasons.
• Custom items cannot be returned.Unless you have a reason validated by us, returns cost £2.50 and will be deducted from your refund value. We will provide you with a shipping label and the item will be collected from your address.
Please note, refunds can take up to 14 business days.
You can start your return here.
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Please familiarise yourself with our returns policy and start a return here.
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Absolutely! Please get in contact with us here, before you place your order.
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No, all orders can only be delivered within the United Kingdom.